Phone 1800 RESTORE (9am-5pm Mon-Fri)

Restore is a counselling and cultural healing service for Victorian residents who have accepted an offer from the National Redress Scheme.

Restore is made up of seventeen Victorian organisations who can provide the kind of support you need, where you need it, at no cost to you.

Through a central contact point, RESTORE can link you to one of of seventeen organisations in over 120 locations across Victoria that best suits your needs.

Each organisation

Care Leavers Australasia Network – CLAN

CLAN is a specialist service run by Care Leavers & all staff are Care Leaver informed We offer support advocacy & counselling for all family members, assist with record requests, publish a bi monthly newsletter & also have a library.

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drummond street services - ds

drummond street provides counselling and advocacy for survivors of institutional child sexual abuse and their loved ones, including a peer led approach, specialist LGBTIQA+ support, and services that promote health and wellbeing.

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Ngarra Jarra Noun (VACCA)

Ngarra Jarra Noun offers a culturally safe support and healing service according to the needs of Aboriginal survivors. We believe that cultural healing and connection are critical to the ongoing wellbeing of Aboriginal survivors.

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Victorian Centres Against Sexual Assault (CASA)

South Eastern Centre Against Sexual Assault (SECASA) – lead agency for RESTORE for the Victorian Centres Against Sexual Assault (CASA). There are 14 CASAs across the state that offer specialist counselling, advocacy and other support services to survivors of institutional child sexual abuse and their families.

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Phone: 1800 RESTORE / 1800 7378673 (9am-5pm, Mon-Fri)

When you contact RESTORE, we will ask you a few questions so we can partner you with the counselling provider that suits you best. Please also have your Redress letter of offer handy.

If you have an existing private counselling provider, please contact RESTORE to discuss continuing these arrangements.

If you find it difficult to hear or speak, you can contact us through the National Relay Service: 1800 555 660 or at

If you require an interpreter, please contact the Translating and Interpreting Service on 131 450 or at and ask them to contact RESTORE on your behalf.

We want our services to work for people who need and use them. To make a complaint or provide feedback to the Department of Health and Human Services call 1300 884 706 or contact one of the RESTORE organisations.

Make a complaint or compliment

As a Restore Person you have the right to make a complaint if you feel that the service you have received does not meet your expectations, or if you wish to provide any feedback or compliments. This helps us improve services for people who need and use them.

Download help sheet

Other support services

Restore acknowledges the Boon Wurrung and Wurundjeri clans of the Kulin Nation who are the Traditional Custodians of the land, water and community in the region where Restore provides services.
We pay our respects to them, their culture and their Elders past, present and future and uphold their relationship to this land.

Restore would also like to pay our respects to all People past, present and in the future who have been, or are victim/survivors of any forms of abuse.